Privacy Policy

This Privacy Policy describes how Torment Entertainment("we", "us", or "our") collects, uses, shares, and protects personal information when you visit https://tormententertainment.com, contact us, or interact with our games and related services, including realm.game.

1. Who we are

The data controller for personal information described in this policy is Torment Entertainment. Contact: hello@tormententertainment.com.

2. Information we collect

We may collect the following categories of information:

• Contact information — such as your name and email address when you email us or request press materials.
• Technical data — such as IP address, browser type, device information, pages viewed, and referring URLs, collected through server logs and essential site operation.
• Communications — content of messages you send to us, including support, press, and partnership inquiries.
• Game and product data — information collected through our games and product websites may be governed by separate notices on those properties.

3. How we use information

We use personal information to:

• Operate, maintain, and secure our website and services
• Respond to inquiries and provide customer and press support
• Send updates you request or that we are permitted to send
• Comply with legal obligations and enforce our terms
• Improve our website, games, and user experience

4. Legal bases (EEA, UK, and Switzerland)

Where applicable, we rely on: performance of a contract; legitimate interests (such as security, analytics, and improving our services); compliance with legal obligations; and consent where required (for example, non-essential cookies or marketing where applicable).

5. Sharing of information

We do not sell your personal information. We may share information with service providers who assist with hosting, email, analytics, security, and legal compliance, subject to appropriate agreements. We may also disclose information if required by law or to protect our rights, users, or the public.

6. International transfers

We may process and store information in countries other than your own. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms where required by law.

7. Retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information, and to data portability. You may also withdraw consent where processing is based on consent.

European Economic Area, UK, and Switzerland: You may lodge a complaint with your local data protection authority.

California (CCPA/CPRA): California residents may have rights to know, delete, correct, and opt out of certain sharing of personal information. We do not sell personal information as defined by California law.

To exercise your rights, contact hello@tormententertainment.com.

9. Children

Our website and services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without appropriate consent.

10. Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy.

11. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were made. Material changes will be posted on this page.

12. Contact

Questions about this policy: hello@tormententertainment.com.
Press inquiries: press@tormententertainment.com.